Returns & Refunds Policy

SPT Institute (operated by PHH Technology) is committed to providing our customers with high-quality courses and IT services. We understand that sometimes circumstances may require a return or refund. This policy outlines the guidelines for returns and refunds for our courses and IT services offered through our website, sptinstitute.com.

Contact Us

If you have any questions about this policy, please contact us at info@sptinstitute.com.

Courses Refund Eligibility

• Generally, all course purchases are final and non-refundable.

• However, we may consider a refund on a case-by-case basis for extenuating circumstances. These circumstances may include:

  • Technical Issues: If you experience technical issues that prevent you from accessing or completing a course, and we are unable to resolve them, you may be eligible for a full or partial refund.

  • Misrepresentation: If a course is misrepresented in its description and does not meet your expectations, you may be eligible for a refund.

How to Request a Refund

To request a refund for a course, please contact us at info@sptinstitute.com within [Number] days of your purchase. Your request should include:

• Your name

• The name of the course

• The date of purchase

• A detailed explanation of your reason for requesting a refund

We will review your request and respond to you within [Number] business days.

IT Services Refund Eligibility

IT services are typically billed on a project basis or hourly rate. Refunds for IT services will be considered on a case-by-case basis, depending on the nature of the service and the reason for the refund request.

How to Request a Refund

To request a refund for IT services, please contact us at info@sptinstitute.com and provide a detailed explanation of your reason for requesting a refund.

Non-Refundable Items

• Course materials (e.g., textbooks, manuals)

• Exams or certification fees

• Shipping costs

Please Note

• We reserve the right to deny any refund request that we believe is fraudulent or abusive.

• Refunds will be issued to the original payment method used for the purchase.

We encourage you to carefully review the course descriptions and IT service details before making a purchase. By purchasing a course or IT service, you agree to the terms of this Returns & Refunds Policy.